SHIPPING AND RETURNS FOR PALMWINE ICECREAM E-COMMERCE

Effective Date: NOV 1st, 2023

Shipping

We know that receiving your PALMWINE IceCREAM creation is a special moment. We're committed to ensuring your order arrives with the care and attention it deserves.

Order Processing:

All orders will be processed within 2 business days of purchase. Please note that orders placed on weekends or holidays will be processed the following business day.

Shipping Partners:

We have partnered with prestigious and reliable shipping carriers to deliver your order in the most secure and efficient manner possible. You will be able to select your preferred shipping method at checkout.

Shipping Times:

Shipping times may vary depending on your location and the selected shipping method. You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Please refer to the tracking information for estimated delivery times.

International Shipping:

For our global patrons, we offer international shipping to select destinations. Please refer to our international shipping information for details on delivery times and rates.

Returns

While we strive to ensure you are delighted with your purchase, we understand that there may be circumstances where a return or exchange is necessary. PALMWINE IceCREAM is committed to making this process as seamless as possible.

Return Eligibility:

We accept returns within 14 days of your purchase, provided the item is in its original, unworn condition with all tags attached. Items must be free from stains, odors, or any signs of wear.

Return Process:

To initiate a return, please contact our dedicated Customer Support team, who will guide you through the process. You will receive return instructions and a return label, ensuring a smooth and effortless experience.

Exchanges:

If you wish to exchange an item, please indicate your preferred replacement item, and our team will assist you in ensuring the item is available for exchange. Exchanges are subject to item availability.

Refunds:

Refunds will be processed within 4-5 business days of receiving the returned item. Please note that shipping and handling fees are non-refundable. Refunds will be issued to the original payment method.

Custom Creations:

Please note that custom and made-to-order creations are not eligible for return or exchange unless they arrive damaged or with a manufacturing defect.

Contact Us:

If you have any questions or require assistance with your return or exchange, our Customer Support team is at your service. Please contact us at store@palmwineicecream.com

Thank you for choosing PALMWINE IceCREAM. We appreciate your support and look forward to providing you with an exceptional shopping experience